Naming the real risk before designing anything
Kestrel's leadership wants automated payment reminders — the real risk isn't the interface, it's whether automation damages trust-based client relationships shop owners have built over years.
20 minutes · self-pacedNaming the real risk before designing anything
Kestrel's leadership wants automated payment reminders — the real risk isn't the interface, it's whether automation damages trust-based client relationships shop owners have built over years.
Apply what you learned
Name the real underlying risk for an ambiguous feature request you invent.
- 1Name the real underlying risk for an ambiguous feature request you invent.
Deliverable: Add the completed response to your course workbook before continuing.
Before you continue
✓I can explain naming the real risk before designing anything in plain language.
✓I can connect the idea to the worked example or evidence in this lesson.
✓I completed the practical prompt and can explain my decision.